This website collects anonymous statistics about your visit, like which of our pages you viewed.
- Some 3rd parties like Facebook and Twitter may know you visited this website, if you use their services.
- If you sign up with us we take great care to keep your information safe.
- We’ll never share your details with others without your permission.
- We never share your data with 3rd parties except to help us deliver our own services.
These are just the key points. If you need detail, keep reading.
Measuring our visitors
We measure visitors to our website using Google Analytics. This records what pages you view within our site, how you arrived at our site and some basic information about your computer. All of that information is anonymous – so we don’t know who you are; just that somebody visited our site.
The information we collect from analytics helps us understand what parts of our sites are doing well, how people arrive at our site and so on. Like most websites, we use this information to make our website better.
Facebook, Twitter and other social networks
These services provide social buttons and similar features which we use on our website – such as the “Like” and “Tweet” buttons.
To do so we embed code that they provide and we do not control ourselves. To function their buttons generally know if you’re logged in; for example Facebook use this to say “x of your friends like this”. We do not have any access to that information, nor can we control how those networks use it.
Social networks therefore could know that you’re viewing this website, if you use their services (that isn’t to say they do, but their policies may change). As our website is remarkably inoffensive we imagine this is not a concern for most users.
If you sign up for a service
When you sign up for any of our services – paid or otherwise – we will record specific personal information about you, such as your name and email address.
We will also collect and store information about your use of our services so as to improve them. For example, we keep a log of your shopping history.
We also log account and transaction history for accounting purposes, and to monitor our business activities.
We may send you email notifications regarding your product (such as invoices) or which you have specifically requested (such as newsletters or notifications regarding your product). You have the ability to opt out of any of this communication at any time.
We will never provide your personal information or email address to any third parties except where they are specifically employed to help deliver our own services, as detailed above.
We use a third party payment provider to bill for our products online. This company will have access to your personal and payment information. When paying by credit card, they will never have any access to your credit card details.
The third party we use is Mollie (to process ideal payments and credit cards) plus PayPal (to accept payment via PayPal).
We share information with this company only to the extent necessary for the purposes of processing payments you make via our website.
We take many precautions to prevent the loss, misuse or alteration of your personal information. These precautions include:
Use of SSL encryption for sensitive data such as payments
Hardware stored in secured datacentres behind firewalls
All access to information restricted by password and/or secure key
Restrictions to what information can be accessed via any location
Whilst we take great care to ensure any confidential information remains protected we cannot guarantee the security of data sent over the Internet.
Of course you are responsible for keeping your password and user details confidential. Nobody will ever ask you for your password, so please don’t trust anybody asking you for it.
General Data Protection Regulation (GDPR) compliance
The EU General Data Protection Regulation (GDPR or shortened in Dutch called “AVG”) was designed to harmonize data privacy laws across Europe, to protect and empower all EU citizens data privacy and to reshape the way organizations across the region approach data privacy.
As professional coaches and therapists we go all out to protect your privacy. In addition to general info you may share on this website as explained above, we have an obligation to keep a client file. A client file is a written or digital document which holds personal information (such as name/address) plus additional info on a client’s current health, progress, health markers and possible treatment plans.
We’ve taken all necessary precautions to safeguard your personal and medical information. We are bound to medical confidentiality. In certain cases your information may be shared within these professional boundaries:
- To inform other medical professionals or caregivers i.e. at the end of a therapy or in case of a referral (never without your prior permission).
- As anonymized data for intervision purpose i.e. discussing treatment or alternative approach with colleagues.
- Basic data may be used for administrative purposes with accountancy software or an accountancy firm i.e. to send out invoices and keep track of payment obligations.
If there is any other reason or a very urgent necessity to share personal information, we will ask for your permission explicitly. We are obligated to safeguard and keep your data for a period of fifteen (15) years.
Updates to this policy